Refund Policy

1. Refund Eligibility

Refund requests may be considered if customers receive damaged products, incorrect items, defective products, or if the delivered item significantly differs from the product description shown on our website.

2. Non-Eligible Refund Cases

• Change of mind after order confirmation.
• Damage caused by improper handling or misuse.
• Products returned without original packaging.
• Requests submitted after the allowed refund period.

3. Refund Request Process

Customers must submit refund requests through email within 7 days of product delivery. Requests should include order details, reason for refund, and supporting images or proof where applicable.

4. Refund Approval & Processing

Once the request is reviewed and approved, refunds will be processed to the original payment method within 5–7 business days. Processing time may vary depending on the payment provider or banking institution.

5. Product Cancellation

Orders may only be canceled before shipment. Once the product has been dispatched, cancellation requests may not be accepted.

6. Non-Refundable Charges

Shipping charges, installation fees, or customized product costs may be non-refundable depending on the nature of the order and service provided.

7. Policy Updates

Dream Crux reserves the right to modify or update this Refund Policy at any time without prior notice. Continued use of our services indicates acceptance of revised terms.

8. Contact Information

For refund-related questions or support, please contact us: