1. Delivery Attempts
Our delivery partner will make one or more delivery
attempts based on their service guidelines. If the
recipient is unavailable, additional attempts may be
scheduled before the shipment is returned.
2. Recipient Availability
Customers are requested to ensure that either they or an
authorized person is available at the delivery location to
receive the package during the expected delivery period.
3. Identity Verification
For certain orders, the delivery personnel may request the
recipient's name, signature, or a One-Time Password (OTP)
before handing over the package to ensure secure delivery.
4. Package Inspection
Customers are encouraged to inspect the outer packaging at
the time of delivery. If the package appears to be tampered
with or severely damaged, it should be reported immediately
to the delivery executive and our customer support team.
5. Delivery Refusal
Orders refused by the customer without a valid reason may
be returned to our facility. Any applicable handling or
return charges may be deducted in accordance with our
company policies.
6. Undeliverable Orders
If a package cannot be delivered due to repeated failed
delivery attempts, inaccessible premises, or other delivery
constraints, it may be returned to Dream Crux for further
processing.
7. Delivery Exceptions
Deliveries may occasionally be affected by circumstances
beyond normal operational control, including adverse
weather, natural disasters, local restrictions, strikes,
or other unexpected events impacting courier operations.
8. Missing or Incorrect Deliveries
If you receive an incorrect product or if any item from
your order is missing, please notify our customer support
team promptly so that the issue can be verified and
resolved as quickly as possible.
9. Completion of Delivery
Delivery is considered complete once the shipment has been
accepted by the customer or an authorized recipient at the
delivery address and recorded by the courier partner.
10. Contact Information
For any questions regarding delivery-related concerns,
unsuccessful deliveries, or delivery assistance, please
contact our customer support team.
Email : info@dreamcruxindia.com